Why do I need an Online Payment Facility (OMF) ?
An Online Payment Facility (OMF) is effectively the same as EFTPOS but is specifically designed for online when the customer is not physically present to swipe their card.
I don’t want to pay for bookings made through my own website.
The only charge for bookings made through your website is a success fee for the use of Rezobx’s automated secure booking payment management technology.
What about the commission that distributors charge?
Distributors range of fees vary. Because Rezobx is a low-cost model, many distributors connected to Rezobx offer a much lower cost, many in the range 0% -7.5%. Distributors charge a fee for displaying and ‘selling’ inventory through their channels. This is an increasingly common practice, as they spend marketing funds on attracting customers. You benefit [...]
Do I have to pay commission on every booking?
Commissions are charged only if and when you receive an online booking through a third-party distribution channel. The only fee payable for all online bookings is the booking fee. Distribution channels set the commission fee and you then decide whether or not you want to opt into it and at what price. You maintain the [...]
I don’t like Direct Debits from my account.
With Rezobx, 100% of direct booked funds are paid automatically into your bank account, so you are paid upfront in advance of the stay. The system automatically and seamlessly processes the payment and settlement, meaning you are cash positive from time of booking. This process is a huge advance on the way things were done [...]
Why is a Direct Debit payment request form required in the application process?
Rezobx’s fully-automated billing process relies on Direct Debit Authority to handle settlement of any distributor commission and booking fees. Here’s how it works for direct bookings; 1. The full amount of the reservation will be deposited directly into your bank account at the time of the booking. 2. On or around the 5th of each [...]
What is a transaction fee?
Online payment gateways charge what is called a transaction fee. This is not charged by Rezobx. A transaction fee is a small fee charged by the gateway provider to protect you against card fraud and to securely, automatically, and directly process the customer’s payment into the operator’s bank account. Customers' credit card details are not [...]
What is an online payment gateway?
An online payment gateway is the technology that processes and securely submits online payments to your nominated bank account. Payment gateways are approved and authorised for operation based on strict security criteria.
Can customers book from mobile phones?
Yes, Rezobx creates a mobile friendly micro-site for customers booking through their mobile devices. Rezobx recognises what device the customer is using and automatically presents the best (mobile/tablet or desktop) booking pages to them. Mobile booking pages are specifically tailored for bookings to be made on mobile devices.
Will all my customer records be safe and secure?
Yes, all customer information in Rezobx is automatically stored on secure servers with continuous backup.