Process

How does it work with listing distributors such as TripAdvisor that use CPC or listing fees?

By |2020-02-25T08:12:20+00:00April 14th, 2016|, , , |

Some distribution channels charge a fee, or sales commission, which is paid by you. This is the distribution channel's fee for bringing the customer to book through their website and/or for listing your business on their website or advertising your business online. A distribution commission is generally a percentage calculated based on the total price paid [...]

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What happens if something goes wrong when I am downloading and manually processing credit cards through my EFTPOS?

By |2020-02-26T07:01:53+00:00April 14th, 2016|, , |

In most cases the responsibility rests with you, the merchant. This is not a legal opinion about for your own business’ sake you should make sure you are clear on this. If a customer thinks they are paying for a booking online but rather the card is passed on to you to process manually, and [...]

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I already have an EFTPOS terminal, why do I need an Online Payment Facility?

By |2020-02-26T00:57:42+00:00April 14th, 2016|, , |

An Online Payment Facility is not the same as your EFTPOS Merchant Facility, as it specifically manages secure online transactions where the customer is not present. EFTPOS is for offline transactions, in which the customer is physically present and the card is sighted by the merchant.

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What happens to the commission if there is a cancellation?

By |2020-02-26T01:36:27+00:00April 14th, 2016|, , |

There is no refund of distributor fees or commissions through the system. If a consumer cancels their booking, it is up to you to decide on refund rate through your Booking Terms and Conditions. Most businesses charge a 15-20% cancellation fee or allow/help the consumer to move their booking to a mutually convenient date.

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Do I have to pay commission on every booking?

By |2020-02-26T07:20:16+00:00April 14th, 2016|, , |

Commissions are charged only if and when you receive an online booking through a third-party distribution channel. The only fee payable for all online bookings is the booking fee. Distribution channels set the commission fee and you then decide whether or not you want to opt into it and at what price. You maintain the [...]

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Why is a Direct Debit payment request form required in the application process?

By |2020-02-26T06:20:52+00:00April 14th, 2016|, , |

Rezobx’s fully-automated billing process relies on Direct Debit Authority to handle settlement of any distributor commission and booking fees. Here’s how it works for direct bookings; 1. The full amount of the reservation will be deposited directly into your bank account at the time of the booking. 2. On or around the 5th of each [...]

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