Some distribution channels charge a fee, or sales commission, which is paid by you. This is the distribution channel's fee for bringing the customer to book through their website and/or for listing your business on their website or advertising your business online. A distribution commission is generally a percentage calculated based on the total price paid [...]
In most cases the responsibility rests with you, the merchant. This is not a legal opinion about for your own business’ sake you should make sure you are clear on this. If a customer thinks they are paying for a booking online but rather the card is passed on to you to process manually, and [...]
Yes, your Online Payment Facility can be used for online and offline transactions. Processing offline payments manually via your computer can be less expensive.
Rezobx can assist you with establishing your Online Payment Facility.
An Online Payment Facility is not the same as your EFTPOS Merchant Facility, as it specifically manages secure online transactions where the customer is not present. EFTPOS is for offline transactions, in which the customer is physically present and the card is sighted by the merchant.
An Online Payment Facility (OMF) is effectively the same as EFTPOS but is specifically designed for online when the customer is not physically present to swipe their card.
There is no refund of distributor fees or commissions through the system. If a consumer cancels their booking, it is up to you to decide on refund rate through your Booking Terms and Conditions. Most businesses charge a 15-20% cancellation fee or allow/help the consumer to move their booking to a mutually convenient date.
Commissions are charged only if and when you receive an online booking through a third-party distribution channel. The only fee payable for all online bookings is the booking fee. Distribution channels set the commission fee and you then decide whether or not you want to opt into it and at what price. You maintain the [...]
In our experience, most Rezobx users see more bookings incoming by allowing customers to securely pay upfront and get immediate confirmation.
Rezobx’s fully-automated billing process relies on Direct Debit Authority to handle settlement of any distributor commission and booking fees. Here’s how it works for direct bookings; 1. The full amount of the reservation will be deposited directly into your bank account at the time of the booking. 2. On or around the 5th of each [...]