Some distribution channels charge a fee, or sales commission, which is paid by you. This is the distribution channel's fee for bringing the customer to book through their website and/or for listing your business on their website or advertising your business online. A distribution commission is generally a percentage calculated based on the total price paid [...]
Yes, you can embed your Rezobx booking page into your Facebook or other social media page. Contact our Customer Service and they will explain how to do to this.
I get most of my online bookings through Wotif/Expedia/Booking.com/Agoda. Are they distributors on your system?
Yes. These are Online Travel Agents (OTAs) available for you to connect with using Rezobx. These distributors typically process payment and manage the customer on their own website. Rezobx automatically delivers your rates and availability to OTAs and synchronises OTA bookings back into your booking system.
A distribution channel is a website or a physical centre that sells tourism products, like Expedia, TripAdvisor, Booking.com, Airbnb or destination sites like your national or regional tourism website, your local visitor centre, and even your own website.
What happens if something goes wrong when I am downloading and manually processing credit cards through my EFTPOS?
In most cases the responsibility rests with you, the merchant. This is not a legal opinion about for your own business’ sake you should make sure you are clear on this. If a customer thinks they are paying for a booking online but rather the card is passed on to you to process manually, and [...]
Yes, your Online Payment Facility can be used for online and offline transactions. Processing offline payments manually via your computer can be less expensive.
Online Payment Facilities have a merchant transaction fee set by the card issuer or bank. Credit card transaction fees apply whether you accept payment by card using EFTPOS or an Online Payment Facility. Online Payment Facilities are typically less expensive than EFTPOS because there is no need to rent a terminal.
The Online Payment Facility simply enables money from your customers booking to be deposited safely and securely, directly into your bank account, which means you receive payment quicker. With Rezobx's payment system, customers' card details are processed instantly through our secure payment gateway, which is the most secure way to process booking payments. Customer’s card details are not captured, [...]
An Online Payment Facility is not the same as your EFTPOS Merchant Facility, as it specifically manages secure online transactions where the customer is not present. EFTPOS is for offline transactions, in which the customer is physically present and the card is sighted by the merchant.