FAQs

What is an online payment gateway?

By |2020-02-26T06:22:28+00:00April 14th, 2016|, |

An online payment gateway is the technology that processes and securely submits online payments to your nominated bank account. Payment gateways are approved and authorised for operation based on strict security criteria.

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Can customers book from mobile phones?

By |2020-02-26T06:24:18+00:00April 14th, 2016|, |

Yes, Rezobx creates a mobile friendly micro-site for customers booking through their mobile devices. Rezobx recognises what device the customer is using and automatically presents the best (mobile/tablet or desktop) booking pages to them. Mobile booking pages are specifically tailored for bookings to be made on mobile devices.

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How can I personalise contact with my customers?

By |2020-02-26T06:24:54+00:00April 14th, 2016|, |

Rezobx provides you all of your clients contact details via an instant automated confirmation email. You can contact your client at any point to make special arrangements and personalise their stay. Rezobx provides the best of both worlds: it allows you to personally contact your customers, and also gives you the greatest opportunity to convert [...]

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What if I like to talk to and screen all my customers?

By |2020-02-26T06:27:29+00:00April 14th, 2016|, |

Rezobx allows you to take bookings under your own booking terms and conditions. When a customer makes a booking, they must ‘tick’ that they have read and understood your conditions. This gives you a legally enforceable ‘screening’ process in the online environment. It still allows you to talk to your customers based on your requirements/rules [...]

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I am very busy, what if I don’t have time to maintain the system?

By |2020-02-26T06:37:13+00:00April 14th, 2016||

With Rezobx, very little maintenance is required once products have been entered during set up. Rezobx is ‘cloud’ based which automatically updates all online bookings in real time. Rezobx is designed to reduce the time spent running your business while maximizing your marketing and managing multiple distribution channels.

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I’m not very computer-savvy, is the system hard to use?

By |2020-02-26T06:42:26+00:00April 14th, 2016||

No, Rezobx is designed specifically for small and medium operators and is incredibly intuitive to use. Training is provided free of charge. Rezobx can be easily learnt by even novice computer users. Additionally, Rezobx customer service is available to talk you through any issues you may encounter.

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I am out of mobile phone range a lot of the time, what if I do not receive the SMS notification?

By |2020-02-26T07:29:53+00:00April 14th, 2016||

All online bookings are automatically updated into Rezobx so you can receive bookings even when you are unreachable to potential customers. They will be displayed when you are back in range and/or next connect to the network.

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I am on the road a lot of the time and not near my computer, what if I receive a phone booking?

By |2017-10-10T07:30:34+00:00April 14th, 2016||

Rezobx software is loaded onto your computer and all data is mirrored in the ‘cloud’. This means you can still access all your information, check customers in/out, etc. even if the internet goes down. There is also web access for accommodation. The system offers an SMS function to notify you of a new booking. Rezobx [...]

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